By submitting your order, you are agreeing to allow Sexy Creations to process the payment information you provide in exchange for the merchandise selected. The charge will appear on your statement as 'Sexy Creations'.

CHARGEBACK, PAYPAL DISPUTE AND OTHER FRAUD POLICIES
Sexy Creations works hard to ensure your satisfaction. It is important that you contact us early in the event  of a problem since you are the only one who knows if you're not happy. Our policies require you give us the opportunity to rectify any situation before escalating to a transactional dispute. We will do everything within our power to investigate and resolve, but the more time that passes, the more difficult it becomes.

Sexy Creations does not tolerate fraudulent behavior under any circumstances. Any chargebacks/disputes to credit cards or PayPal, without communicating with us first, are treated as fraudulent and will be reported to the proper authorities for investigation and prosecution. Sexy Creations will surrender all information provided during checkout as well as the IP address for the computer that was used to submit the order.  Sexy Creations will also participate in the prosecution of such fraud in any way requested or required to obtain a successful conviction.

You will also be responsible for reimbursing Sexy Creations for any and all fees incurred as a result of such chargebacks and/or disputes. These fees could be as little as $25.00, but are subject to increase without notice based on any unknown fees that may arise.

CHANGING OR CANCELING AN ORDER
All orders are submitted for fulfillment within 24 business hours of their receipt. Since we do our best to ship all orders as quickly as possible, we do ask that any cancellations or changes be made within 24 hours of placing your order. We will honor your request whenever possible, however, if your request is made after your merchandise has already been shipped you will be responsible for the cost of returning any unwanted items to us.

If the item you have ordered is from a production line (such as Hey Baby of California), orders can only be canceled before the fabric is cut. Once the production process has begun it cannot be canceled or modified.

Orders canceled after they have been packaged, but have not yet shipped, will incur a 25% re-stocking fee.  Production items canceled while in process will incur a 25% re-stocking fee. Any unclaimed or refused packages are subject to a 25% re-stocking fee. In the event you would like the package re-shipped to you, standard shipping fees, plus a 5% re-packaging fee, will apply. Shipping charges are not refundable under any circumstances.

SHIPPING OVERVIEW (Processing and Transit Times, etc)
You can expect most items to ship within 2-6 business days via the shipping method selected above. The primary exception are items from the Hey Baby of California line. This line of merchandise is entirely made to order and, therefore, requires additional time to ship and deliver. The average processing time for this line is 7-10 business days, however, larger orders or more labor intensive styles can take longer. It is important that you consider this when placing your order. Processing times and transit times are not related. You should add them together to best estimate when your order should arrive at the chosen destination. See product pages or support center for product specifc details. Express options can be available for certain lines of merchandise and certain situations. These requests are handled manually and evaluated on a case by case basis. Please let us know of any special needs (such as delivery deadlines for special events) by adding comments to your order as you check out. We will do our best to accommodate them. Orders that contain multiple lines are subject to the most extended time frame displayed.

DOMESTIC SHIPMENTS: The preferred shipping method for packages traveling within the United States and its territories are either USPS Priority Mail or UPS Ground as we have found they tend to provide the best service for the lowest price. Packages being delivered to the western portion of the country should arrive within 1-3 business days of their shipment, while packages traveling more to the east can take as many as 5-7 business days. Domestic packages shipping outside of the continental United States will travel via USPS Priority Mail by unless requested otherwise. Time in transit is estimated at 5-7 business days, but is not guaranteed. By default, any domestic order that qualifies for free shipping will travel via USPS Priority Mail or UPS Ground. Faster methods are available upon request, but are not eligible for our free shipping promotions.

INTERNATIONAL SHIPMENTS: The preferred shipping method for international packages is USPS Global Express as we have found it tends to provide the best service for the lowest price. It is the only international postal method that can be tracked and is the only one that Sexy Creations will guarantee delivery. USPS Global Priority is also available to you but Sexy Creations does not guarantee delivery for USPS Global Priority shipments. We will always do our best to ensure each package is delivered timely, but are unable to warranty against shipping issues for any method lower than USPS Global Express. By default, any international order that qualifies for our Free Shipping promotion will travel via USPS Global Priority unless otherwise requested. USPS Global Express and UPS International, while available, are not eligible for our free shipping promotions.

RUSSIAN SHIPMENTS: The US Postal Service has added Russia to its list of fraud prone countries and, as a result, changed the way packages to Russia must be handled. While we do not feel this designation is correct, we must inform all customers based in Russia that the delivery of your packages may be delayed as a result of these procedural changes.

RETURN/EXCHANGE OVERVIEW
All requests for a refund must be made within 15 days of the receipt of your order. Any request beyond 15 days will be accepted at our discretion and processed in the form of an exchange or merchandise credit only. No requests after 30 days from the date of delivery will be accepted. A package is considered delivered once the first attempt is made. For this reason, it is important that you provide accurate delivery information for a location where someone will be available to receive the package.

All packages sent to Sexy Creations for return, credit or exchange must have an RMA (Return Merchandise Authorization) number referenced both inside and outside the package. Any package received by us without an RMA number on the outside of the package will be refused and returned to the sender.

Shipping charges are not refundable under any circumstances.

Returns and exchanges with a merchandise total between $100.00 and $199.99 be subject to a 15% re-stocking fee.
Returns and exchanges with a merchandise total equal to or above $200.00 will be subject to a 25% re-stocking fee.

Clearance or Closeout merchandise is eligible for exchange or merchandise credit only.

Due to the seasonal nature of the items, we are also unable to refund or exchange Holiday Garments and Costumes. Any Costume purchase made during the month of October is considered a seasonal purchase and is not eligible for return or exchange. Any holiday specific items, such as Santa Suits and Holiday Expressions, are not eligible for return or exchange.

All labels and/or descriptive tags must remain attached to the garment(s) in order to qualify for a refund or exchange. Any garment that has had the labels and/or descriptive tags removed will not be eligible for a refund or exchange under any circumstances.

Due to health codes and concerns, items including but not limited to Panties, Swimwear, Hosiery and Teddies/Bodysuits are unable to be returned or exchanged once they have been tried on. It is critical that this is understood and that such items are only to be tried on while wearing undergarments. All Hosiery must remain in it's sealed package in order to be eligible for return or exchange. Any such item(s) that are sent for return/exchange that show any signs of wear will be immediately returned to you at your expense.

Due to health codes and concerns, we are also unable to accept Return/Exchange requests on Wigs and Hairpieces.

Please be sure to wear footwear only on carpeting until you are sure they fit. Any footwear returned to us with obvious signs of wear are not eligible for refund or exchange and will be sent back to you at your expense.

Custom orders or special request items cannot be returned or exchanged for any reason.

While we do our best to inspect each item before it is shipped, it is possible for flawed or defective items to get by us. In the unlikely event you receive a flawed or defective item, you must notify Sexy Creations within 48 business hours of the receipt of your package. The item in question will be replaced and shipped to you at no additional charge, once we have received the problem item. Failure to notify Sexy Creations of such a defect within this time frame will render the sale final and no longer eligible for return or replacement based on the defect.

While it is a rare occurrence, accidents can happen. In the even that you have received the incorrect merchandise, we will gladly cover all shipping costs incurred correcting the mistake. Sexy Creations must be notified within 48 hours of the receipt of your package in order for us to handle this problem in a timely manner.

Please vist our Support Center for more information on how returns and exchanges are processed.

PRIVACY AND SECURITY
SSL (secure socket layer) is the standard encryption used on the web today. We at Sexy Creations also use 128-bit encrypted SSL to secure your information. Users can see if a page is secure by looking at the bottom right side of the browser. If there is a closed lock or a solid key, then the page is secure and you can feel comfortable providing us with your valuable data. If there for any reason is not a secure connection at "checkout", PLEASE do not fill in the form and notify us immediately by completing the Contact Us form above!

Your information is processed and stored in a completely secure environment. Your information will never be sold or used by anyone other than Sexy Creations and only to offer goods & services.